Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

SpyHunter 4 is not working as usual on my desktop computer; Kaspersky Antivirus is not working properly on my laptop. Both changes occured after downloading Firefox 4. What should I do

  • 1 件の返信
  • 18 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Helper7677

Marbeth
Marbeth
more options

SpyHunter is set up to run everyday when I turn on my desktop computer. My Desktop runs Windows 5.1. We usually get around 80-100 low level "spy things" that show up and Spy Hunter removes them. Yesterday, after downloading Firefox 4 we got no malware spy hits. Today, we got one, but we got a message that said we had to restart our computer to remove the malware. We restarted and Spy Hunter just wanted to scan again. We stopped the scan.

Kaspersky Antivirus is set up on my laptop (running Windows 7). After I downloaded Firefox 4, I get a message that states that Kaspersky Antivirus is not turned on. When I open the Action Center of Kaspersky, I shows that the Anti-virus protection is turned off. The rest (firewall, updates, spyware protection, internet security settings, account control are all still "on").

I find it really strange and somehow connected to the downloading of Firefox 4 since both my desktop and my laptop now have problems with my SpyHunter and Kaspersky.

Can I, or should I go back to the earlier version? If so, how do I do that?

Thanks! Marbeth Austin

SpyHunter is set up to run everyday when I turn on my desktop computer. My Desktop runs Windows 5.1. We usually get around 80-100 low level "spy things" that show up and Spy Hunter removes them. Yesterday, after downloading Firefox 4 we got no malware spy hits. Today, we got one, but we got a message that said we had to restart our computer to remove the malware. We restarted and Spy Hunter just wanted to scan again. We stopped the scan. Kaspersky Antivirus is set up on my laptop (running Windows 7). After I downloaded Firefox 4, I get a message that states that Kaspersky Antivirus is not turned on. When I open the Action Center of Kaspersky, I shows that the Anti-virus protection is turned off. The rest (firewall, updates, spyware protection, internet security settings, account control are all still "on"). I find it really strange and somehow connected to the downloading of Firefox 4 since both my desktop and my laptop now have problems with my SpyHunter and Kaspersky. Can I, or should I go back to the earlier version? If so, how do I do that? Thanks! Marbeth Austin

すべての返信 (1)

Helper7677
Helper7677
more options

Some third-party vendors do not update their products until after the release of a new browser. That is a shame in that they could have tested for compatibility during the alpha and beta testing period (about one year in the case of Firefox 4). The third-party vendor/developer is responsible for keeping their product(s) compatible with new browsers.

You will need to contact your third-party vendor and complain as a paying customer who is not getting what they paid for.

Other newly release browsers, not just Firefox 4, are affected: