Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

While trying to upgrade to Firefox 4 on my new macbook, i get the error message "The operation can’t be completed because you don’t have permission to access some of the items." What do I do??

  • 1 件の返信
  • 6 人がこの問題に困っています
  • 35 回表示
  • 最後の返信者: cor-el

more options

I download the upgrade, am prompted to move it into the applications folder, and when attempting to do so, receive the error message....

I download the upgrade, am prompted to move it into the applications folder, and when attempting to do so, receive the error message....

すべての返信 (1)

more options

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.