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Since Friday, I can't get individual Facebook messages to load on Firefox.

  • 2 件の返信
  • 6 人がこの問題に困っています
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  • 最後の返信者: estherde

estherde
estherde
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I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue?

I cleared cache and cookies, but that did not help.

I use 7.0.1 on Windows XP. The messages load fine on IE. On Firefox, it acts as if it is trying to load but never does. Any ideas? Anyone having the same issue? I cleared cache and cookies, but that did not help.

選ばれた解決策

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

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すべての返信 (2)

cor-el
cor-el
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  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems (I know that you've already tried that).

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

estherde
estherde 質問者
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選ばれた解決策

Thank you. I believe I have isolated the issue on AdBlock. I resolved it by clicking the AdBlock logo on my Foxfire browser when on the Facebook Messages page and selecting "Report Issue on This Page". AdBlock identified two filters that might be the issue. I disabled the first one but it was disabling the second filter recommended by AdBlock that did the trick. It has to do with blocking the "Sponsored" ads. Luckily, the resolution leaves the word "Sponsored" but still blocks all the ad images. Yipee - good for AdBlock to have this resolution device. I hope that works for the others affected.

この投稿は estherde により に変更されました