Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Cannot update Flash Player plugin

  • 6 件の返信
  • 12 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: delilah

pumkin54
pumkin54
more options

PICTURE of problem, in case you don't feel like reading the step-by-step

  1. I have the latest Firefox 13.0.1. I just updated it 10 minutes ago.
  2. I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date.
  3. It tells me I have Shockwave Flash 11.3 r300, an outdated version. I click the yellow Update button.
  4. This takes me to http://get.adobe.com/flashplayer/. It says, "Your system: Windows 64-bit , English, Firefox." This is correct.
  5. I download the Flash Player exe.
  6. I close Firefox.
  7. I run the Flash Player exe.
  8. In the dialog box that pops up, I select "Let Adobe automatically install updates."
  9. The Flash Player exe then downloads and installs Adobe Flash Player 11.
  10. I receive a notice at the end of installation, "Installation Complete" with a little green check mark.
  11. I restart Firefox.
  12. That Adobe page at http://get.adobe.com/flashplayer/completion/aih/?exitcode=0 automatically opens. It says, "Installation Successful. You are now running Adobe Flash Player"
  13. I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date.
  14. It tells me I have Shockwave Flash 11.3 r300, an outdated version.
[http://i72.photobucket.com/albums/i184/pumkin54/Forum%20post%20pics/flash_player.jpg PICTURE of problem, in case you don't feel like reading the step-by-step] # I have the latest Firefox 13.0.1. I just updated it 10 minutes ago. # I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date. # It tells me I have Shockwave Flash 11.3 r300, an outdated version. I click the yellow Update button. # This takes me to http://get.adobe.com/flashplayer/. It says, "Your system: Windows 64-bit , English, Firefox." This is correct. # I download the Flash Player exe. # I close Firefox. # I run the Flash Player exe. # In the dialog box that pops up, I select "Let Adobe automatically install updates." # The Flash Player exe then downloads and installs Adobe Flash Player 11. # I receive a notice at the end of installation, "Installation Complete" with a little green check mark. # I restart Firefox. # That Adobe page at http://get.adobe.com/flashplayer/completion/aih/?exitcode=0 automatically opens. It says, "Installation Successful. You are now running Adobe Flash Player" # I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date. # It tells me I have Shockwave Flash 11.3 r300, an outdated version.

この投稿は pumkin54 により に変更されました

選ばれた解決策

See also:

この回答をすべて読む 👍 3

すべての返信 (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I tried the update and it worked for me, but of course that doesn't help you...

If you go back to the "About" page for Flash, does it show that you're running the .265 update?

http://www.adobe.com/software/flash/about/

pumkin54
pumkin54 質問者
more options

Hm, no, it's saying "You have version 11,3,300,262 installed." I'm confused because on the page where I download the Flash Player exe, it says I'm downloading "Adobe Flash Player 11.3.300.265 (9.37 MB)." But apparently that's not what's actually getting downloaded and installed.

Do you know where I could find this mysterious .265, without relying on the Adobe installer to download it?

Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

選ばれた解決策

See also:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sometimes files are locked and updates get deferred. You might try restarting Windows to make sure that the previous update was completed.

pumkin54
pumkin54 質問者
more options

I went to the link cor-el posted and found a Flash Player uninstaller. I completely uninstalled Flash and then reinstalled it. Ta da, version 11.3.300.265!

Thanks a lot, guys, for your help! :)

delilah
delilah
more options

I rebooted and YES it now indicates the latest version of Flash. Thanks!