Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

IMPORTANT OPENED WINDOWS I WAS WORKING ON (EMPLOYMENT INFO, I AM UNEMPLOYED!) AND NOW THEY ARE GONE AND I CANNOT GET THEM BACK!! YOU NEED TO HELP ME RESTORE TH

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 9 回表示
  • 最後の返信者: cor-el

more options

My Firefox crashed with important information on it!!!

My Firefox has been crashing every day sometimes several times a day. I have emailed your staff back many times looking for a reason for the crashed without any response. I have been able to get by because I would restore the settings and continue what I was doing. WELL….this last crash has disappeared from any way of getting it back and IT HAD SOME REALLY REALLY IMPORTANT OPENED WINDOWS I WAS WORKING ON (EMPLOYMENT INFO, I AM UNEMPLOYED!) AND NOW THEY ARE GONE AND I CANNOT GET THEM BACK!! YOU NEED TO HELP ME RESTORE THAT OPEN WINDOWS FOR ME. IT IS REALLY IMPORTANT!! I NEED SOME DESPERATE HELP NOW!! Thanks, Nick

My Firefox crashed with important information on it!!! My Firefox has been crashing every day sometimes several times a day. I have emailed your staff back many times looking for a reason for the crashed without any response. I have been able to get by because I would restore the settings and continue what I was doing. WELL….this last crash has disappeared from any way of getting it back and IT HAD SOME REALLY REALLY IMPORTANT OPENED WINDOWS I WAS WORKING ON (EMPLOYMENT INFO, I AM UNEMPLOYED!) AND NOW THEY ARE GONE AND I CANNOT GET THEM BACK!! YOU NEED TO HELP ME RESTORE THAT OPEN WINDOWS FOR ME. IT IS REALLY IMPORTANT!! I NEED SOME DESPERATE HELP NOW!! Thanks, Nick

すべての返信 (3)

more options

Nick, sorry to hear about that. I'm not sure where you are sending the emails, but if you use the form to submit your crash information, that goes into a database for review by the developers instead of coming to the support volunteers here.

Did you try the History > Restore Previous Session command? Firefox sometimes saves form data in the session history. This data may age out, so you should use that menu item as soon as possible.

Going forward, consider installing the Lazarus: Form Recovery extension if you are filling long forms and Firefox is unstable.

With respect to the crashes, there are many possible reasons for Firefox to crash. Have you reviewed the help articles for diagnosis? For example: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

more options

Also, try saving the older session file here:

Help > Troubleshooting Information > "Show Folder" button

Look for sessionstore.bak and make a copy in a safe place.

more options

Note that Firefox copies the sessionstore.js to sessionstore.bak at the start of a new session to make it possible to restore the previous session at any time during the current session, so if you have restarted Firefox more than once then sessionstore.bak has already been replaced.


If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See: