Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

bank claims firefox does not delete cookies although options set to do it

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: cor-el

firefox9
firefox9
more options

I use firefox 20.0.1. I set options to delete cookies when firefox closes. My bank claims to detect previous session cookies on my computer which were not deleted. Basically when their web site detects a new computrer for an account it requires an additional challenge question. I am not getting this expected challenge question. The bank is recognizing the computer although all cookies should have been deleted.

I use firefox 20.0.1. I set options to delete cookies when firefox closes. My bank claims to detect previous session cookies on my computer which were not deleted. Basically when their web site detects a new computrer for an account it requires an additional challenge question. I am not getting this expected challenge question. The bank is recognizing the computer although all cookies should have been deleted.

すべての返信 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you closing all tabs with that bank site before closing Firefox?

When you reopen website automatically on a next start then Firefox will store cookies used in those tabs in the sessionstore.js file as part of saved session data, so you won't get logged off when you close Firefox without first closing those tabs.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.