Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

hi.

I followed these instructions many times but the same problem still occurs

have you tried removing clean space?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

• https://hacks.mozilla.org/2010/09/hardware-acceleration/

No, but I do not use it after getting this problem!So what should I do?

here you go

Crash ID: bp-3c7e1cdd-2bb0-4432-9dc4-74e5b2130617

Crash ID: bp-3c955c62-4a02-4bfc-9846-222c42130613

Crash ID: bp-ade847a4-b508-4a26-8807-c41442130612

Crash ID: bp-ed8c4c8f-cd20-4150-b874-8d4702130616

And if you need more let me know so I will try other solutions later

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Real Player doesn't open...

I had to install a new system and still the same problem?

dont have the add on

i have it but add-on not work?

Good that you have still responded, are you still having issues with firefox/flash crashing?

yep, still having issues with firefox flash crashing so what can i do?

Have you tried to disable Protected mode as cor-el stated above, it usually fixes most problems. Refer the link below for all the troubleshooting you need.

• http://kb.mozillazine.org/Flash#Troubleshooting

but now i’m use Nightly so can i do same Instructions

In order to be able to find the correct solution to your problem, we require some more non-personal information from you (since fx23 is out). Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

here you go

Application Basics

Name: Firefox Version: 26.0a1 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: RealDownloader Version: 1.3.2 Enabled: true ID: {FCE04E1F-9378-4f39-96F6-5689A9159E45}

Name: Complitly - Speed up your search with your personal search suggestions tool Version: 1.1 Enabled: false ID: {33e0daa6-3af3-d8b5-6752-10e949c61516}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: VWC Cocoon Version: vb-20130716101520 Enabled: false ID: firefox-support@vworldc.com

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 307200 browser.places.smartBookmarksVersion: 4 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20130806104538 browser.startup.homepage_override.buildID: 20130806104538 browser.startup.homepage_override.mstone: 26.0a1 dom.mozApps.used: true extensions.lastAppVersion: 26.0a1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1375862161 places.history.expiration.transient_current_max_pages: 13196 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1375651467

Graphics

Adapter Description: Mobile Intel(R) 945 Express Chipset Family Adapter Drivers: igxprd32 Adapter RAM: Unknown Device ID: 0x27ae Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (0.0.0.0) Driver Date: 2-15-2008 Driver Version: 6.14.10.4926 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 945 Express Chipset Family Direct3D9 vs_0_0 ps_2_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.1 Beta Version in use: 4.10.1 Beta

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

About the protected mode, that still applies to nightly, but not on XP i think, you can try it though, and you need to upgrade your graphics drivers too, refer to below.

• Upgrade your graphics drivers to use hardware acceleration and WebGL
• http://kb.mozillazine.org/Flash#Troubleshooting

The Intel Driver Update Utility installation failed. Possible web browser compatiblity, firewall, or installation issue detected. Select OK to troubleshoot issue.

This is what I get it ?

Translating that, close all windows/programs and try again.