Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I'm unable to download security such as MSE

  • 3 件の返信
  • 1 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: makwuzere

makwuzere
makwuzere
more options

I have tried to download Microsoft Security Essentials but only the first "window" for the start download appears and the subsequent windows fail to appear. On the uppper right part of the toolbar there is a time sequence counting down - presumably to notify the time left on downloading but no MSE is present in my Add/remove Programs. Obviously I want to protect my PC as much as possible and am reluctant to use it too often until this problem has been resolved. Thanks

I have tried to download Microsoft Security Essentials but only the first "window" for the start download appears and the subsequent windows fail to appear. On the uppper right part of the toolbar there is a time sequence counting down - presumably to notify the time left on downloading but no MSE is present in my Add/remove Programs. Obviously I want to protect my PC as much as possible and am reluctant to use it too often until this problem has been resolved. Thanks

選ばれた解決策

After you download something you still need to install it. Click the arrow, then click the MSE installer and install it.

Also, update Firefox to stay secure ;) Update Firefox to the latest release

この回答をすべて読む 👍 2

すべての返信 (3)

user633449
user633449
more options

選ばれた解決策

After you download something you still need to install it. Click the arrow, then click the MSE installer and install it.

Also, update Firefox to stay secure ;) Update Firefox to the latest release

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

makwuzere
makwuzere 質問者
more options

Thanks for your help here. I had previously downloaded MSE on another computer but there was a window at each stage of the process advising which step to take next. I hadn't thought about clicking the arrow to continue the process.