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Why does firefox crash when loading webpages?

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  • 3 人がこの問題に困っています
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  • 最後の返信者: cor-el

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I have Firefox on my old laptop with Windows Vista. My computer is connected and recieving an internet signal, but when I open firefox, it will load a mozilla page with a google search bar, but once I select a different webpage or type in a search term, the page closes, and a small window pops up with the title "Mozilla Crash Reporter." When I click on "restart firefox," I get the "well, this is embarrassing" screen. Clicking restore takes me straight back to the google page... a vicious cycle.

I believe it may be virus related as I've also saved documents from the same laptop to a memory stick, which do not show up when I try to pull them up on another computer. It isn't the stick or other computer. I've searched about possible viruses, but cannot find anything.

I have Firefox on my old laptop with Windows Vista. My computer is connected and recieving an internet signal, but when I open firefox, it will load a mozilla page with a google search bar, but once I select a different webpage or type in a search term, the page closes, and a small window pops up with the title "Mozilla Crash Reporter." When I click on "restart firefox," I get the "well, this is embarrassing" screen. Clicking restore takes me straight back to the google page... a vicious cycle. I believe it may be virus related as I've also saved documents from the same laptop to a memory stick, which do not show up when I try to pull them up on another computer. It isn't the stick or other computer. I've searched about possible viruses, but cannot find anything.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: