ძიება მხარდაჭერაში

ნუ გაებმებით თაღლითების მახეში მხარდაჭერის საიტზე. აქ არასდროს მოგთხოვენ სატელეფონო ნომერზე დარეკვას, შეტყობინების გამოგზავნას ან პირადი მონაცემების გაზიარებას. გთხოვთ, გვაცნობოთ რამე საეჭვოს შემჩნევისას „დარღვევაზე მოხსენების“ მეშვეობით.

ვრცლად

Fresh install crash on startup

  • 4 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 1 ნახვა
  • ბოლოს გამოეხმაურა CapoFantasma97

Firefox started crashing immediately after launching it, every time, making it unuseable.

I've completely nuked it: uninstalled, removed the lingering data in %appdata%, freshly redownloaded and installed. Computer rebooted. A completely clean slate. It keeps crashing.

In Troubleshooting Information you can find the crash report.

Device info: Model: Acer Nitro 5 AN517-41 OS: Windows 11 Home 22H2 - Build 22621.963 CPU: AMD Ryzen 7 5800H with Radeon Graphics GPU: NVidia RTX 3070 Laptop RAM: 16gb

Firefox started crashing immediately after launching it, every time, making it unuseable. I've completely nuked it: uninstalled, removed the lingering data in ''%appdata%'', freshly redownloaded and installed. Computer rebooted. A completely clean slate. It keeps crashing. In ''Troubleshooting Information'' you can find the crash report. ''Device info:'' Model: Acer Nitro 5 AN517-41 OS: Windows 11 Home 22H2 - Build 22621.963 CPU: AMD Ryzen 7 5800H with Radeon Graphics GPU: NVidia RTX 3070 Laptop RAM: 16gb

ჩასწორების თარიღი: , ავტორი: CapoFantasma97

ყველა პასუხი (4)

AdapterDeviceID: 0x1638 AdapterDriverVersion: 27.20.14032.13003 AdapterSubsysID: 151f1025 AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:108.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,bing%40search.mozilla.org:1.4,amazon%40search.mozilla.org:1.10,ddg%40search.mozilla.org:1.2,ebay%40search.mozilla.org:1.4 AvailablePageFile: 12773990400 AvailablePhysicalMemory: 11954298880 AvailableVirtualMemory: 138522640326656 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20221215175817 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1671725024 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 0 HeadlessMode: 0 InstallTime: 1671724554 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Microsoft Windows":["wscapi.dll","ondemandconnroutehelper.dll","Windows.Security.Integrity.dll","linkinfo.dll","ktmw32.dll","dataexchange.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.UI.FileExplorer.dll","Windows.UI.Immersive.dll","explorerframe.dll","twinapi.dll","Windows.UI.dll","dbgcore.dll","nlansp_c.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","webauthn.dll","wininet.dll","iertutil.dll","srvcli.dll","oleacc.dll","comctl32.dll","GdiPlus.dll","RstrtMgr.dll","Bcp47Langs.dll","rasadhlp.dll","textinputframework.dll","AudioSes.dll","urlmon.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","npmproxy.dll","Windows.System.Launcher.dll","FWPUCLNT.DLL","windows.staterepositorycore.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","version.dll","CoreUIComponents.dll","winmm.dll","wsock32.dll","wshbth.dll","avrt.dll","directxdatabasehelper.dll","mscms.dll","netprofm.dll","propsys.dll","msvcp110_win.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptbase.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","msasn1.dll","devobj.dll","cfgmgr32.dll","winsta.dll","profapi.dll","ucrtbase.dll","msvcp_win.dll","crypt32.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","gdi32full.dll","win32u.dll","ole32.dll","shlwapi.dll","ws2_32.dll","oleaut32.dll","sechost.dll","msctf.dll","kernel32.dll","msvcrt.dll","SHCore.dll","rpcrt4.dll","gdi32.dll","user32.dll","imm32.dll","combase.dll","setupapi.dll","comdlg32.dll","nsi.dll","advapi32.dll","shell32.dll","clbcatq.dll","psapi.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x249d, AdapterSubsysID2: 151f1025, AdapterDriverVersion2: 31.0.15.2686DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17 StartupCrash: 0 StartupTime: 1671725024 SubmittedFrom: Client SystemMemoryUsePercentage: 27 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20221215175817","version":"108.0.1","vendor":"Mozilla","displayVersion":"108.0.1","platformVersion":"108.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15724,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":963},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"AMD Radeon(TM) Graphics","vendorID":"0x1002","deviceID":"0x1638","subsysID":"151f1025","RAM":512,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"27.20.14032.13003","driverDate":"4-28-2021","GPUActive":true},{"description":"NVIDIA GeForce RTX 3070 Laptop GPU","vendorID":"0x10de","deviceID":"0x249d","subsysID":"151f1025","RAM":8192,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvaci.inf_amd64_0d5f6a32b3b983c3\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2686","driverDate":"11-8-2022","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":144,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"IT","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19348,"firstUseDate":19348},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"108.1.0","scope":1,"type":"extension","updateDay":19341,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"google@search.mozilla.org":{"version":"1.3","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"wikipedia@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"bing@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"amazon@search.mozilla.org":{"version":"1.10","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ddg@search.mozilla.org":{"version":"1.2","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"ebay@search.mozilla.org":{"version":"1.4","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"set-firefox-as-default-pdf-handler-on-windows-for-new-users-rollout":{"branch":"treatment","type":"nimbus-nimbus","enrollmentId":"280415ba-4dd3-451c-b7db-652235b89809"}}}

Throttleable: 1 TotalPageFile: 19574878208 TotalPhysicalMemory: 16487870464 TotalVirtualMemory: 14073748822425

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Paul said [...] Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window. Open the most recent 5 files with a text editor and copy the IDs. Paste each ID with bp- into the reply window on the forums.

I can't find a “submitted” folder. Yes I have sent a number of crash reports to Mozilla from the crash window: the prompt noted that the crash reports were sent successfully.

Please take a look at the attached image.

I imagine that the files in the pending and events folders might also be crash report dumps, although they aren't as many as the volume of reports I generated and sent.

Those don't seem to contain anything with bp- however I'll send the contents of one of those files just in case.

This is 78ece281-2457-47f8-888b-4360b566389f.extra in pending (the .dmp is the encoded dump right? I can't read it) https://pastebin.com/d0Zxt4Tq