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Thunderbird doesn't synchronize all folders

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by klappa875

klappa875
klappa875
more options

For quite some time now in the recent version of Thunderbird it has been unable to sync nearly all folders on my accounts. The only ones syncing are the inboxes but any other like the junk, sent, and personal folders it has been unable to sync for some reason. I am using IMAP on all accounts.

I have to manually click on them to make Thunderbird sync. Why is that so? What have the Mozilla dev team changed?

Thanks in advance! 


 Application Basics

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151119061742
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.gmx.com:993, SSL, passwordCleartext
     OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
   Lightning, 4.0.5.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.4.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 1059bf31-0601-43f5-825a-c1cc5fe4368
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1454142378
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: NVIDIA GeForce GTX 750 Ti
     Vendor ID: 0x10de
     Device ID: 0x1380
     Adapter RAM: 2048
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.5891
     Driver Date: 11-5-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.18123)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
For quite some time now in the recent version of Thunderbird it has been unable to sync nearly all folders on my accounts. The only ones syncing are the inboxes but any other like the junk, sent, and personal folders it has been unable to sync for some reason. I am using IMAP on all accounts. I have to manually click on them to make Thunderbird sync. Why is that so? What have the Mozilla dev team changed? Thanks in advance! Application Basics Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.gmx.com:993, SSL, passwordCleartext OUTGOING: mail.gmx.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com Lightning, 4.0.5.2, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1059bf31-0601-43f5-825a-c1cc5fe4368 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1454142378 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true Graphics Adapter Description: NVIDIA GeForce GTX 750 Ti Vendor ID: 0x10de Device ID: 0x1380 Adapter RAM: 2048 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 10.18.13.5891 Driver Date: 11-5-2015 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18123) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.10 4.10.10 NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS Util 3.19.2.1 3.19.2.1 NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC

Modified by klappa875

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
sfhowes
sfhowes
  • Top 10 Contributor
more options

Try this: select an IMAP account in the (left) folder pane, then select 'Manage folder subscriptions' under Advanced Features in the right pane. Click Refresh, then check the folders you wish to subscribe to, then click Subscribe, then select another account at the top and repeat the process.

klappa875
klappa875 Question owner
more options

sfhowes said

Try this: select an IMAP account in the (left) folder pane, then select 'Manage folder subscriptions' under Advanced Features in the right pane. Click Refresh, then check the folders you wish to subscribe to, then click Subscribe, then select another account at the top and repeat the process.

Sorry should've mentioned that. I already tried that solution and it doesn't work. Thanks anyway!