When firefox downloads a link, if that link has a video file that is to automatically open, firefox crashes.
I go to the webpage, it automatically starts the video and within seconds the following Firefox error pops up (see below) then when I then chose the option to close the program, I get an error that says Gah! Your tab just crashed. When I chose "Restore this tab". It crashes again. Email me for 2 screen shots. They would not attach. The following is the report:
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 55.0.3.6445 Application Timestamp: 599ed8ae Fault Module Name: StackHash_2860 Fault Module Version: 6.3.9600.18725 Fault Module Timestamp: 59380775 Exception Code: c0000374 Exception Offset: PCH_F1_FROM_ntdll+0x0000000000090C6A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2860 Additional Information 2: 28605bf129eae9f50ee1e8c98ff36988 Additional Information 3: 6c3e Additional Information 4: 6c3eaa9ca3e8e907a6d154056db91486
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Modified by NoahSUMO
All Replies (20)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM 9db7acf1-e84d-4b69-8820-c314320dd82b 2/10/2017 2:45 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d2dce8e3-6fc0-4358-b7c9-dd67900f5106 12/16/2016 2:34 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
I submitted the following:
Unsubmitted Crash Reports Report ID Date Crashed d28e6ce4-c644-4420-b9bd-12477e93080d 8/14/2017 9:41 AM efb30b7c-9266-4236-9cc0-29855193bccf 5/1/2017 12:23 PM 8f931caa-ccb5-4f9d-8503-b107704db3a8 2/14/2017 9:53 PM ba971248-f982-4927-a8ce-c40ecee116e3 2/5/2017 2:02 PM d0d480fa-7b89-4af5-8ade-56aca1a5e7aa 11/10/2016 10:32 AM 579ca4b9-a815-47c5-94ed-5012b09efb3b 10/13/2016 4:12 PM 006e9a7b-5535-4caa-951f-1b40e627f928 9/9/2016 11:32 AM e02c9150-1e5f-43f4-a82d-e9d3a515b21f 7/13/2016 11:34 AM d148554c-4116-4c55-b914-5fac4b9b1f78 7/12/2016 12:04 PM 8a77166e-c653-4e6e-8b58-acf44748599d 7/7/2016 1:40 PM d04a63b1-772c-43c7-9913-0833b182e470 4/15/2016 12:41 PM a62733fa-9da1-4a41-ab97-2e86f41802d0 3/16/2016 4:36 PM Submitted Crash Reports Report ID Date Submitted bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM
Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 8.1 OS Version 6.3.9600
bp-1b0f2332-e252-49f6-afa8-6e58f0170829 Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 15 related bug reports. Most are new
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation +++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 50.1.0
bp-def134b9-d672-4caf-b858-c063b0170829 Signature: IPCError-browser | ShutDownKill
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation ++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 55.0.2
bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 Signature: IPCError-browser | ShutDownKill
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation
Update your DisplayLink Corp programs. If the problem continues, disable it.
You can try to modify multi-process settings to see if this has effect.
- set dom.ipc.processCount to 1 if it is currently set to a higher value (4)
- disable multi-process windows in Firefox
You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
Before I try the modify multi-process setting changes, this is what happened this morning.
First I use three monitors
I updated displaylink through displaylink driver It was still happening
I disconnected the 2 external monitors from my laptop I ran windows and had not crashes
I turned on and plugged in my Kensington 3500 Adapater and the engaging the 2 external monitors and the windows crashed again
I disabled displaylink and my two external monitors did not turn on when I rebooted. No issues on my laptop
What do I do now?
Thanks -M
Please post those crash reports.
In regards to my previous messgae re: multiple monitors, I have been running this way for about 1 1/2 years. This issue started a number of weeks ago. First it was every so often and now it has become more frequent.
In regards to submitting/posting the crash reports, I clicked on them the other day and they moved down to the submitted section: Here they are
Unsubmitted Crash Reports Report ID Date Crashed
Submitted Crash Reports Report ID Date Submitted bp-79943372-6c46-481f-8c5a-d43600170829 8/29/2017 4:53 PM bp-2253d202-f4ab-40ff-a39d-fc4320170829 8/29/2017 4:53 PM bp-a341353f-8d0a-4b70-9995-9af6d0170829 8/29/2017 4:53 PM bp-fd0eaf5c-33b7-4fd0-988e-ff4080170829 8/29/2017 4:53 PM bp-6a85d5a8-b6a8-435c-897f-6bf0f0170829 8/29/2017 4:52 PM bp-66ad64f7-4c18-4f62-889d-3c68e0170829 8/29/2017 4:52 PM bp-1e2f758c-e02b-4f92-a7df-0d93c0170829 8/29/2017 4:51 PM bp-fb50ece9-4159-4b16-aaef-361740170829 8/29/2017 4:51 PM bp-ef703b50-a5f1-457e-9058-00ac50170829 8/29/2017 4:50 PM bp-cbaf3844-0020-4d3a-980e-e57090170829 8/29/2017 4:50 PM bp-c2cecfea-958c-4071-b84f-6ee5c0170829 8/29/2017 4:50 PM bp-e2b4c6a0-26bb-4042-9fef-075f80170829 8/29/2017 4:49 PM bp-1b0f2332-e252-49f6-afa8-6e58f0170829 8/29/2017 4:49 PM bp-def134b9-d672-4caf-b858-c063b0170829 8/29/2017 2:17 PM bp-2b15f2f2-e19c-4fd9-9f4c-0d0ce0170829 8/29/2017 2:11 PM bp-61af1c80-42bd-43cc-9ddc-142ad1170828 8/28/2017 3:09 PM bp-ff6d46bf-da06-4d49-a500-05d1b1170821 8/21/2017 1:01 PM
Modified by cor-el
Product Firefox Release Channel release Version 45.0 Build ID 20160303134406
bp-79943372-6c46-481f-8c5a-d43600170829 Signature: mozilla::layers::CompositableClient::IsConnected
ltc_help32-109838.dll = Raptr In-Game Overlay by Raptr.
ltc_help32-110351.dll = Raptr In-Game Overlay by Raptr.
dlumd11.dll = DisplayLink Core Software = DisplayLink Corp
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation
This is for Sumo's Related Bugs 1261321 RESOLVED FIXED crash in mozilla::layers::CompositableClient::IsConnected +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 45.0.2
bp-2253d202-f4ab-40ff-a39d-fc4320170829 bp-a341353f-8d0a-4b70-9995-9af6d0170829
Signature: hang | ConsoleCopyStringToBuffer
Process Type plugin (web) Shockwave Flash Version: 21.0.0.213
ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation
This is for Sumo's Related Bugs 1146350 RESOLVED INCOMPLETE Crash in [@ hang | ConsoleCopyStringToBuffer ]
Update your Raptr In-Game Overlay by Raptr and DisplayLink Core Software = DisplayLink Corp
Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version: Version 26.0.0.151
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
I have all the updates but it did not fix the issue
If there a reason you are using Version 45.0.2 ? It is very old.
Try downloading Firefox and re-installing it.
https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.
If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.
You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements
FYI - I tested using Google chrome and I did not get the error
Firefox has been updated. I just went to about and it states I am running 55.0.3 (64bit) The says firefox is up to date
And . . . .
I verified that it was updated it to the new release a few days ago. So.....just now, I went to upload newer version it said it was already updated. so....just now, I uninstalled Firefox. and now just reinstalled it Still have version 55.0.3 and it sill crashes
Post the newest cash reports.
there is nothing new at about:crashes