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When trying to install an update a message comes up and tells another Mozilla window is running and that I should stop and retry. no browser is running

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

labjr05
labjr05
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When starting Mozilla from a reboot I click to start the browser. It tries to install a Mozilla update but tells me there is another version of Mozilla running. There is not. Is there anything I can do to force the update?

When starting Mozilla from a reboot I click to start the browser. It tries to install a Mozilla update but tells me there is another version of Mozilla running. There is not. Is there anything I can do to force the update?

All Replies (2)

user633449
user633449
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go to www.getfirefox.com, download the new version. Restart your computer, then install the file you downloaded (don't open Firefox until you run that installer file)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Also make sure that your security software isn't locking files in the Firefox program folder.

Do you have the Firefox 24 ESR version (see Help > About) or are you on the release update channel?