Problems with access HTTPS site after upgrading to FireFox 30.0
I am having problems accessing our Corporate HTTPS sites after upgrading to FireFox 30.0 for MAC Mavericks either receiving an "unauthorized user" error message or the page doesn't load at all. I was able to access of the above mentioned websites when using FF 29.0. I have read and tried all of the supporting articles from clearing both the cache and cookies, deleting and re-installing the software, trying to changing the SSL level & deleting the cert8.db and cookie files within the profile.
Just to validate that there wasn't a problem with our internal website, I tried and was able to access these sites via Safari for MAC Mavericks. I am looking for anything assistance possible.
Thanks, Jim
Chosen solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > Network > Cached Web Content: Clear Now
and
- Remove Cookies
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
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Chosen Solution
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > Network > Cached Web Content: Clear Now
and
- Remove Cookies
Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites and see if there is still a problem. Then restart.
I tried all of the steps outlined above and still have the same problem. I noticed in one of the articles it talks about certificates and the need to reset or start fresh. I cleared out all of my certificate utilizing the preferences tool. Please advise on next steps.
Does this happen with IE too?
Did you talk to your IT folks?