Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting a false WINDOWS UPDATE box flashing only in Firefox

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Mitch

vk3col
vk3col
more options

I use the current Firefox with pop up blocker and cannot stop a false Windows Update notice asking me to reboot. I am not prepared to press yes or postpone as I suspect it will unleash something I do not want. I can supply a screen capture of the pop up. I tried the same sites with IE and the pop up did not appear, so it appears related to Firefox. I run Malwarebytes and MSE and they say my system is free of viruses and malware.

I use the current Firefox with pop up blocker and cannot stop a false Windows Update notice asking me to reboot. I am not prepared to press yes or postpone as I suspect it will unleash something I do not want. I can supply a screen capture of the pop up. I tried the same sites with IE and the pop up did not appear, so it appears related to Firefox. I run Malwarebytes and MSE and they say my system is free of viruses and malware.

All Replies (1)

Mitch
Mitch
more options

Could You Please Add A Photo So We Know What This Looks Like? Then I Will Be Able To Test It On My Windows 7. But If We Are Talking Serious If Would Like To Reinstall And Try Again! Below Is The Instructions Created By Another Support Guru! From Mitch Happy Firefoxing!


Hello vk3col,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.