Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

tv.jw.org videos do not play in firefox android 4.4.4 but do play in Chrome. What can I do to make them play in Firefox?

  • 2 replies
  • 16 have this problem
  • 2 views
  • Last reply by Kevin

asbuzzard74
asbuzzard74
more options

YouTube and news videos play fine but videos from jw.org or tv.jw.org do not. Error message reads "Error loading media Could not play video". Do I need a plug in to play these? These do play in Chrome but I'd rather use Firefox. I've tried to find the answer to this for 3 hours but to no avail. Using Nexus 7 (2013), Android 4.4.4 Firefox 32.0.3 Thank you.

YouTube and news videos play fine but videos from jw.org or tv.jw.org do not. Error message reads "Error loading media Could not play video". Do I need a plug in to play these? These do play in Chrome but I'd rather use Firefox. I've tried to find the answer to this for 3 hours but to no avail. Using Nexus 7 (2013), Android 4.4.4 Firefox 32.0.3 Thank you.

All Replies (2)

jonata
jonata
more options

In my case, Firefox 32.0.3 in Ubuntu 14.04 does not play videos from jw.org . I do not have flash player installed, and Chromium plays it with no issues.

Kevin
Kevin
  • Moderator
more options

One of the JavaScript libraries on the website needs to be upgrade so that Firefox is correctly detected as a browser that can play back HTML5 video.

Specifically the website team for jw dot org needs to upgrade a script called jwplayer.

https://bugzilla.mozilla.org/show_bug.cgi?id=1056971#c5

Modified by Kevin