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Firefox 35.1 shows a black screen or blank screen.

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by cor-el

scottcruss
scottcruss
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While using Firefox, all firefox windows will turn black / blank. I believe it only happens when netflix or a video service is streaming. Using Firefox 35.1

While using Firefox, all firefox windows will turn black / blank. I believe it only happens when netflix or a video service is streaming. Using Firefox 35.1

All Replies (2)

Diego Victor
Diego Victor
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Hello,

You have two versions of Flash Player installed, try unistall all and reinstall the lastest version:

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.