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why do some youtube videos run for a while and then freeze in firefox

  • 2 replies
  • 23 have this problem
  • 23 views
  • Last reply by Adriel

Funny78
Funny78
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HI i am having a problem with the lasted firefox browser. You see when I go to this website to watch a video witch is through youtubthe video will play for a little bit and then it will freeze but the audio of the video will keep playing but the video will still be frozen. I have went into firefox and I did go into tools and under privacy where it says clear recent history and I did put a check mark into clear catche, cookies, website preferences and push on the continue button. Then I went back to the website and again I did try and watch the youtube video with the same problem as described above. So then I did uninstall Adobe flash player and shockwave player and re downloaded both flash player and shockwave player and reinstalled them again. This changed nothing the youtube video keeps freezing and the audio keeps plays even when the video is frozen in firefox. edit: I was wondering can your antivirus cause videos from youtube to freeze.

Help would be appreciated please. some info that might be helpful Firefox 36.0 Windows 8.1 64 bit operating system Avast free 2015.10.0.2208

HI i am having a problem with the lasted firefox browser. You see when I go to this website to watch a video witch is through youtubthe video will play for a little bit and then it will freeze but the audio of the video will keep playing but the video will still be frozen. I have went into firefox and I did go into tools and under privacy where it says clear recent history and I did put a check mark into clear catche, cookies, website preferences and push on the continue button. Then I went back to the website and again I did try and watch the youtube video with the same problem as described above. So then I did uninstall Adobe flash player and shockwave player and re downloaded both flash player and shockwave player and reinstalled them again. This changed nothing the youtube video keeps freezing and the audio keeps plays even when the video is frozen in firefox. edit: I was wondering can your antivirus cause videos from youtube to freeze. Help would be appreciated please. some info that might be helpful Firefox 36.0 Windows 8.1 64 bit operating system Avast free 2015.10.0.2208

Modified by Funny78

Chosen solution

Hello,

Try these tool that may help solve your problem. Sometimes Video loads slowly depending on your network speed subscription from your network provider.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (2)

Adriel
Adriel
more options

Chosen Solution

Hello,

Try these tool that may help solve your problem. Sometimes Video loads slowly depending on your network speed subscription from your network provider.

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Adriel
Adriel
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.