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Keep getting "Sync encountered an error while syncing" message

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

araneta
araneta
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It says "Incorrect account name or password. Sync will automatically retry this action." I can't seem to access the Sync tab on options to try to re-enter my username and password. Also when I go to "Reconnect to Sync" I get a blank page.

It says "Incorrect account name or password. Sync will automatically retry this action." I can't seem to access the Sync tab on options to try to re-enter my username and password. Also when I go to "Reconnect to Sync" I get a blank page.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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"Also when I go to "Reconnect to Sync" I get a blank page. "

There is at least one add-on which is known to cause blank UI pages, iirc Ghostery might be the culprit. If yah got it, disable it,

If not, try the Firefox SafeMode to see how that situation is. Troubleshoot issues using the SafeMode

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to delete the Weave folder and the signedInUser.json file in the Firefox profile folder and delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the currently used Firefox profile folder: