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why hasn't my yahoo att.mail has not worked since newest update of firefox

grafix1
grafix1
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I cannot get my yahoo att.mail using Firefox since your last update. I can get it using internet explorer. But it is much slower. My att.net mail says "not updated for 5 days-meaning I have not received any mail for 5 days. I made no changes.

I cannot get my yahoo att.mail using Firefox since your last update. I can get it using internet explorer. But it is much slower. My att.net mail says "not updated for 5 days-meaning I have not received any mail for 5 days. I made no changes.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, yahoo.com or mail.yahoo.com should be filled in at the top automatically. You can remove the site's cookies individually.

Then try reloading the page and logging in again. Does that help?

If Firefox still doesn't retrieve new mail, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?