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firefox is keeping me from checking my morgage info on my bank site. how do I fix this?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

judymls
judymls
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my bank is already being accepted but it will not let me access the mortgage part. i need it not to be blocked. i want to transfer payment for my mortgage payment.

my bank is already being accepted but it will not let me access the mortgage part. i need it not to be blocked. i want to transfer payment for my mortgage payment.

All Replies (2)

guigs
guigs
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

The System Details list shows that you run an older Firefox 38 version that is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 39.0 release.

  • Help > About Firefox