Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

mike_cooke
mike_cooke
more options

Every time I try to open Firefox it crashes, even in Safe Mode. Crash ID bp-9fe36b6e-5ae6-4f97-afa4-260f82150713

Every time I try to open Firefox it crashes, even in Safe Mode. Crash ID bp-9fe36b6e-5ae6-4f97-afa4-260f82150713

All Replies (1)

FredMcD
FredMcD
more options

The report was not clear as to the cause.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.