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since updating to windows 10 i cant view any videos on facebook or youtube

  • 1 reply
  • 6 have this problem
  • 1 view
  • Last reply by FredMcD

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i cant watch any videos whatsoever they are just green tried all ways to sort it out but nothing is working, read loads of articles on here

i cant watch any videos whatsoever they are just green tried all ways to sort it out but nothing is working, read loads of articles on here

Chosen solution

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Chosen Solution

Your System Details shows you have Firefox 31.9

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 40