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Cannot open Mozilla and my emails

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Wayne Mery

martipogue
martipogue
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I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

All Replies (6)

Matt
Matt
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go to getthunderbird.com and reinstall the program

martipogue
martipogue Question owner
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I have emails that I do not want to lose. Will they be there if I reinstall?

Matt
Matt
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I am suggesting you reinstall the program, not delete you mails.

Wayne Mery
Wayne Mery
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martipogue said

I have emails that I do not want to lose. Will they be there if I reinstall?

yes.

Install replaces the Thunderbird program directory. But Thunderbird data is stored separate, in a different directory, from the Thunderbird program

martipogue
martipogue Question owner
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I cannot install download because I cannot close old one. Any suggestions?

Wayne Mery
Wayne Mery
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Kill in Windows task manager. Or reboot PC