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crashing alot in 38.3.0

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Wayne Mery

davidsdcprint
davidsdcprint
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I keep getting random crashing in version 38.3.0 of thunderbird when either clicking on a email, clicking delete on a mail or dragging the mail in the junk folder.

when thunderbird gets stuck it freezes and you get the windows program has stopped responding looking for solution and in the end you have to just stop the application. On restarting the thunderbird software no crash report or error log has been recorded.

Running windows 10 64bit pro and thunderbird v 38.3.0

I keep getting random crashing in version 38.3.0 of thunderbird when either clicking on a email, clicking delete on a mail or dragging the mail in the junk folder. when thunderbird gets stuck it freezes and you get the windows program has stopped responding looking for solution and in the end you have to just stop the application. On restarting the thunderbird software no crash report or error log has been recorded. Running windows 10 64bit pro and thunderbird v 38.3.0

All Replies (4)

christ1
christ1
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So Thunderbird is not crashing, it's freezing. These are different things. What is your anti-virus software?

davidsdcprint
davidsdcprint Question owner
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christ1 said

So Thunderbird is not crashing, it's freezing. These are different things. What is your anti-virus software?

Anti-virus software is windows defender

christ1
christ1
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Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
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David,

Did the problem go away?