Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why are my shortcuts to homescreen lost everytime I power my phone off. when I power my phone back on, their no longer there anymore

more options

I save shortcuts to my homescreen but when my phone is powered off I loose them..need feedback on this issue please..thanks

I save shortcuts to my homescreen but when my phone is powered off I loose them..need feedback on this issue please..thanks

All Replies (1)

more options

I did some searching about this but did not find a really clear answer about what causes it. However, I don't think Firefox is removing them. I suspect it is an issue with your home screen launcher, which could be the standard Android launcher, or one customized by your device manufacturer, or Google Now cards, or a third party app.

If you don't get a satisfactory solution here, please try a more general Android forum such as http://forums.androidcentral.com/ and maybe test whether the same problem affects home screen shortcuts you create using Chrome or your device's native browser to see whether those have the same issue or are immune to the problem.