Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Location services refuses to work suddenly?

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Kohei

more options

So today I am trying to access "LIVE TV" on CBS.com which requires location services. Never had an issue before, but today it says basically "Oops! We can't find you." I've made sure location services is not permanently disabled and everything. I even tried another browser and was able to connect and watch LIVE TV just fine, so it seems it is only a Firefox issue.

While Firefox is my preferred browser, things like this are browser breaking, as I specifically pay for CBS All Access for the LIVE TV access.

So today I am trying to access "LIVE TV" on CBS.com which requires location services. Never had an issue before, but today it says basically "Oops! We can't find you." I've made sure location services is not permanently disabled and everything. I even tried another browser and was able to connect and watch LIVE TV just fine, so it seems it is only a Firefox issue. While Firefox is my preferred browser, things like this are browser breaking, as I specifically pay for CBS All Access for the LIVE TV access.

All Replies (6)

more options

Are you possibly running Firefox in permanent Private Browsing mode (Always use Private Browsing mode; never remember history)?

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"
more options

Nope, not in private mode.

more options

Hmmm it didnt' work after I checked that, I checked once again and now it works... I didn't change any settings... I'll leave this question open just in case anyone has any ideas or if the problem returns...

more options

Okay, checking again and now it's not working... again, didn't change anything... Just closed the browser tab and tried again.

more options

There was a problem with the location service. Apparently it has been fixed now.