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no sound on Netflix or Prime all of a sudden but HBOGO still has sound

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  • Last reply by timhickman

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Sound worked for years but several days ago no sound on Netflix or Prime but HBOGO and others still has sound. Win 7 64

Sound worked for years but several days ago no sound on Netflix or Prime but HBOGO and others still has sound. Win 7 64

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HI, I understand that there is no sound in Netflix or HBO go when you watch vidoes or live streaming in Firefox. I am happy to help.

Since they use Silverlight, I might first recommend reinstalling the latest version of Silverlight.

Second there is a new feature where you can mute a tab, please see the icon in the tab to make sure that the sign for no sound is not checked. *What to do if Firefox won't play any sounds

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Thanks for the reply. The tab is not muted and I removed and reinstalled Silverlight. I am thinking it must be a recent change in a plugin that Netflix and Amazon Prime use that HBOGO does not. Two Win 10 desktops still have sound on Netflix but the video Win 7 system just lost sound a couple days ago. I loaded dare I say it Chrome and the Netflix and Prime sound works. Tim

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I for years was a big fan of Firefox. I have gotten on help with the loss of audio on Netflix and Prime. I am sadly switching my browser to Chrome. Tim