Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I CANNOT LOG INTO MY FASTMAIL EMAIL..NO PROB ON GOOGLE

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

abuela7
abuela7
more options

I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing either of those, as it opens fine on google or any other server. I have several different email names within the fastmail domain, all with the same password, but none of them works. I can sign into my earthmail account and my gmail account with no problem on firefox...just not the fastmail.

I have been trying for months to log into my email account (fastmail.com) on firefox, and it will not accept my user name and password. I have no intention of changing either of those, as it opens fine on google or any other server. I have several different email names within the fastmail domain, all with the same password, but none of them works. I can sign into my earthmail account and my gmail account with no problem on firefox...just not the fastmail.

All Replies (1)

FredMcD
FredMcD
more options

Are you getting any error messages?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.