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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Bellije

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After trying to update to version 50 in Windows 10, firefox crashes at startup. Also tried safemode and get the same issue. Crash ID: bp-f9859109-56e2-442a-87d7-5a9f82161229

After trying to update to version 50 in Windows 10, firefox crashes at startup. Also tried safemode and get the same issue. Crash ID: bp-f9859109-56e2-442a-87d7-5a9f82161229

Chosen solution

Please see Old versions of Websense cause startup crashes in Firefox.

Kindly let us know if this solves your question.

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Chosen Solution

Please see Old versions of Websense cause startup crashes in Firefox.

Kindly let us know if this solves your question.

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I installed an earlier version of Firefox (48) that does not seem to have this issue.