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can't use wish list or cart on Amazon.com with Firefox but can with IE

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

pixlwiz
pixlwiz
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Can access and browse on Amazon.com, but can't add item to my wish list, or delete item either, or use cart. Those functions work fine in IE, and worked in Chrome which I used before switching to Firefox. Should I switch back to Chrome, or is there a compatibility issue with Firefox and Amazon? My Kaspersky puts sites like Amazon into a "proctected" browser window to protect my financial data, is there an issue with Kaspersky? Thanks

Can access and browse on Amazon.com, but can't add item to my wish list, or delete item either, or use cart. Those functions work fine in IE, and worked in Chrome which I used before switching to Firefox. Should I switch back to Chrome, or is there a compatibility issue with Firefox and Amazon? My Kaspersky puts sites like Amazon into a "proctected" browser window to protect my financial data, is there an issue with Kaspersky? Thanks

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.