Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

went to open ff got a full screen notification of a critical update. Is this real or a scam?

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Scribe

more options

Went to open ff browser. Full screen page came up asking me to download a critical update. Is this from ff or is it a scam?

Went to open ff browser. Full screen page came up asking me to download a critical update. Is this from ff or is it a scam?

Chosen solution

Hi, it's a fake update designed to infect you with malware! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A workaround which seems to alleviate this for many, is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Hi, it's a fake update designed to infect you with malware! NEVER EVER click on anything like that! Please see the article - I found a fake Firefox update.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for genuine updates yourself, by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

A workaround which seems to alleviate this for many, is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Or, but this may be less effective - https://addons.mozilla.org/en-US/firefox/addon/adblock-plus

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.