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Unable to watch Amazon Prime video streams as Widevine Content Decryption Module plug in keeps crashing despite being up to date - really frustrating

  • 1 reply
  • 26 have this problem
  • 3 views
  • Last reply by cor-el

twojags
twojags
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Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

Have just updated Firefox and tried to watch an Amazon Video stream. Keeps crashing with message to say I do not have Widevine Content Decryption Module plug-in. This is shown as installed and always active on plug-ins page. It is also up-to-date as of 28th June 2017. Can anyone help please?

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Try to remove the gmp folders in the current profile folder to make Firefox retrieve a fresh Widevine copy.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Try to toggle DRM off/on to see if that makes Firefox load the components.

  • Options/Preferences -> Content: Play DRM