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how can I play videos on msn.com

  • 4 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

Harster
Harster
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In Firefox 55.0.2 (64bit), and Win 10 Pro 64bit, on msn.com, videos don't play at all. I've tried everything I can think of, searching through the settings, installing add-ons, running a check-disk and system file checker and nothing works. They used to play until the most recent update. I will not refresh Firefox since I have years worth of bookmarks in many different categories and I use many of them for my business.

SO - now Ice Dragon is my default browser. If you can help, thanks!

In Firefox 55.0.2 (64bit), and Win 10 Pro 64bit, on msn.com, videos don't play at all. I've tried everything I can think of, searching through the settings, installing add-ons, running a check-disk and system file checker and nothing works. They used to play until the most recent update. I will not refresh Firefox since I have years worth of bookmarks in many different categories and I use many of them for my business. SO - now Ice Dragon is my default browser. If you can help, thanks!

Chosen solution

I hated doing it, 'cause it's a PITA (not as bad as it used to be), but I finally refreshed Firefox. Problem solved.

I apologize for taking up your time and thank you for responding.

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
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Are you using any blocking programs/add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Harster
Harster Question owner
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I tried starting in safe mode, I disabled Adblocker Ultimate, and I even paused protection in Kaspersky for 1 minute, then started Firefox and still no video.

MSN started putting little pop-up type previews of different articles on the right when I was reading other articles and they were irritating, so I used "block element" in AdBlocker to stop those, but they are still blocked even with AdBlocker disabled and I can't figure out how to unblock those pop-up previews.

I also did some trick typing "about" something into the address bar to stop the audio pop-up from irritating me on download.com and I can't figure out how to undo that, but I don't think either one of those should affect videos on MSN.

I'm at a loss.

Harster
Harster Question owner
more options

Chosen Solution

I hated doing it, 'cause it's a PITA (not as bad as it used to be), but I finally refreshed Firefox. Problem solved.

I apologize for taking up your time and thank you for responding.

FredMcD
FredMcD
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Not a problem. While the root cause of the problem is not known, still, you have your browser back.

Well done, safe surfing.