Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update issues v55

  • 1 reply
  • 3 have this problem
  • 7 views
  • Last reply by FredMcD

more options

My computer updated to V55 this morning. Since doing so I have lost all cookies, all bookmarks and all saved usernames/passwords.

Not Impressed as this was an auto update!

How do i recover this data as it is effecting my work! spent over two and ahalf hours trying to restore and nothing is working!

My computer updated to V55 this morning. Since doing so I have lost all cookies, all bookmarks and all saved usernames/passwords. Not Impressed as this was an auto update! How do i recover this data as it is effecting my work! spent over two and ahalf hours trying to restore and nothing is working!

All Replies (1)

more options

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements