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Cannot get support from any source to discuss problem with Firefox since forced Windows 10 Upgrade. As in no response when Customer Service is contacted.

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  • Last reply by Scribe

MrBil
MrBil
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Firefox operation is blocked by new Windows 10 Upgrade. System Restore to before Update did not restore. I try to uninstall Firefox, but Control panel operation asks me to close Firefox. It is not running. Mozilla Firefox is shown in programs, but will not run or uninstall as the computer keeps telling me it is active).

There are no indications that Firefox is active; restart, hard reboot, no change.

Windows 10 Security Settings will not allow selection of hoe page ("use current page" tab is not useable).. Windows does not respond to inquiries (nothing new there),

Firefox operation is blocked by new Windows 10 Upgrade. System Restore to before Update did not restore. I try to uninstall Firefox, but Control panel operation asks me to close Firefox. It is not running. Mozilla Firefox is shown in programs, but will not run or uninstall as the computer keeps telling me it is active). There are no indications that Firefox is active; restart, hard reboot, no change. Windows 10 Security Settings will not allow selection of hoe page ("use current page" tab is not useable).. Windows does not respond to inquiries (nothing new there),

All Replies (1)

Scribe
Scribe
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Hi, do other programs/browsers start?

If it's only FF, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If that doesn't work, try performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Modified by Scribe