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The site https://stock.adobe.com/de/ always crashes

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

vp2016
vp2016
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I can't open the site https://stock.adobe.com/de/ 

the tab always crashes with an error message (see screenshot). In Safari I can open it without problems.

I made a reset of the settings, but still I can't open it.

I can't open the site https://stock.adobe.com/de/ the tab always crashes with an error message (see screenshot). In Safari I can open it without problems. I made a reset of the settings, but still I can't open it.

All Replies (6)

vp2016
vp2016 Question owner
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looks like this:

TyDraniu
TyDraniu
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

vp2016
vp2016 Question owner
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bp-8e7f1af1-d488-4ac8-b863-e94eb0180404 04.04.18 08:29 bp-cba4d64e-834c-407a-af52-1c4ab1171207 07.12.17 10:39 bp-44085729-c9ca-4998-9be5-98cc72161114 14.11.16 18:55 bp-e07d3570-b85c-4991-ae5e-b2bf12151121 22.11.15 00:28 bp-a282f753-ca0f-4616-8ac8-3f01c2150831 31.08.15 13:21 bp-3ec3a726-4aea-475f-a3d5-5f1822150819 19.08.15 14:13

FredMcD
FredMcD
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Product Firefox Release Channel release Version 59.0.1 Build ID 20180315233128 OS OS X 10.9 OS Version 10.9.5 13F1911

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 59.0.2

bp-8e7f1af1-d488-4ac8-b863-e94eb0180404 Signature: mozilla::URLPreloader::URLEntry::Read

MOZ_CRASH Reason Failed to get Omnijar AppJar archive for entry (path: "defaults/preferences/webide-prefs.js") ++++++++++++++++++++++++++++++++++++++++++++++ Crash data not found; bp-cba4d64e-834c-407a-af52-1c4ab1171207 07.12.17 10:39 bp-44085729-c9ca-4998-9be5-98cc72161114 14.11.16 18:55 bp-e07d3570-b85c-4991-ae5e-b2bf12151121

vp2016
vp2016 Question owner
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Yes, I updated to the latest Version 59.0.2!

FredMcD
FredMcD
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Let us know if there are any more crashes.