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My bookmarks disappeared after using "refresh" -I HAVE to get them back.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

katy.lounsbury
katy.lounsbury
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My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

My computer was running slow. Firefox recommends "refresh" and promised that it wouldn't delete my bookmarks or passwords. now it's all gone. I tried following the suggestion in a prior thread to restore them from the old backups folder on my desktop. That folder contained no files at all. So I tried restoring from prior backups (yesterday and frequently in the days/weeks prior) those backups show in a backup list. When I try restoring that way, I get a message "unable to process the backup file." How do I get them back? I store all kinds of important information on my bookmarks and I really need to get them back.

All Replies (2)

Tomatoshadow2
Tomatoshadow2
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See this article please. https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.