Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installing 64 bit Firefox - then using helper.exe -ms to uninstall 32-bit Firefox

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

xerxes2985
xerxes2985
more options

So here is the dilemma: I have deployed Firefox 64-bit to multiple users (100+) successfully. Then I am running helper.exe -ms from the %Program Files (x86)%\Mozilla Firefox directory. This works and uninstalls the 32-bit version, however it also removes the desktop shortcuts, and the folder in the start menu.

Is there a way to prevent this behavior?

So here is the dilemma: I have deployed Firefox 64-bit to multiple users (100+) successfully. Then I am running helper.exe -ms from the %Program Files (x86)%\Mozilla Firefox directory. This works and uninstalls the 32-bit version, however it also removes the desktop shortcuts, and the folder in the start menu. Is there a way to prevent this behavior?

All Replies (1)

FredMcD
FredMcD
more options

Sounds like helper is being overly helpful. Try using the Windows uninstall program instead.

PS: Are the links pointing to the new install, or the old one?