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I can receive but not send messages for an Outlook server.

  • 6 replies
  • 2 have this problem
  • 9 views
  • Last reply by sfhowes

Judy
Judy
more options

Error message says: "The mail server responded: 5.7.57 SMTP; Client was not authenticated to send anonymous emails during MAIL FROM." I see in security settings there's no password entry for outgoing mail on this server, just for incoming. There are separate password entries for incoming and outgoing mail on both my other email accounts. I was not asked for a password at any time during setup and don't see how to add one.

Error message says: "The mail server responded: 5.7.57 SMTP; Client was not authenticated to send anonymous emails during MAIL FROM." I see in security settings there's no password entry for outgoing mail on this server, just for incoming. There are separate password entries for incoming and outgoing mail on both my other email accounts. I was not asked for a password at any time during setup and don't see how to add one.

Chosen solution

Is your keene.edu address the User name for account 5, the one with office365 servers? I realize Keene uses Office365 for their email, but I don't see anywhere on their IT site instructions for setting up POP or IMAP accounts in programs like TB. They do describe how to set up EAS (Exchange ActiveSync, similar to IMAP) access on mobile devices, but POP or IMAP has to be 'turned on' by the mail administrator. So, I suggest you ask them if POP and IMAP access are allowed in TB and what are the correct server settings.

Also, check in Tools/Options/Security/Passwords/Saved passwords to Remove any obsolete entries and perhaps delete the existing ones for the office365 account so you will be prompted to enter the password at the next connection.

Read this answer in context 👍 1

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

Judy
Judy Question owner
more options

Thanks for your response, I tried safe mode but still got the same message when trying to send an email using the Outlook server. Here is the troubleshooting information you asked for. I truncated a bit at the end as it was over 10,000 characters: 


 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.myfairpoint.net:110, plain, passwordCleartext
     OUTGOING: , mail.myfairpoint.net:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) mail.sparkteachered.org:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.sparkteachered.org:587, alwaysSTARTTLS, passwordEncrypted, true

   account5:
     INCOMING: account5, , (pop3) outlook.office365.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, none, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

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     browser.cache.disk.smart_size.use_old_max: false
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     dom.apps.reset-permissions: true
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     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
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     font.name.sans-serif.el: Calibri
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     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
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     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
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     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
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     gfx.crash-guard.glcontext.deviceID: 0x0416
     gfx.crash-guard.glcontext.driverVersion: 10.18.10.3574
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
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     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
     media.gmp.storage.version.observed: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1532088805
     places.history.expiration.transient_current_max_pages: 99056
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_bgcolor: false
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     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_paper_height: 11.00
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     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_paper_size_unit: 0
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     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_reversed: false
     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_scaling: 1.00
     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_shrink_to_fit: true
     print.printer_\\eisenhower\Rhodes_S118_MFP_-_Education.print_to_file: false
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     print.printer_Brother_MFC-
sfhowes
sfhowes
  • Top 10 Contributor
more options

If you open Tools/Account Settings, then select Outgoing Server (SMTP) at the bottom of the left pane, then select the smtp.office365.com server, Edit..., change the authentication method to 'Normal password'. When you next send from that account, you should be prompted for the password, which you can then set to be 'remembered' and stored in security/password Options. (If you have 2-step verification, create an app password and use that as the password in TB).

I recommend you also set the incoming POP server to use port 995, SSL/TLS security, authentication = normal password, and User name = email address.

Judy
Judy Question owner
more options

Thanks so much!!

Judy
Judy Question owner
more options

Well, it worked at the time, but now there's a new snag. When I open Thunderbird I get an error message:

Sending of password for user jureed@keene.edu did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.

I have not changed the username or password, so I don'tknow what to do about this.

Here is the troubleshooting data: 


 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.myfairpoint.net:110, plain, passwordCleartext
     OUTGOING: , mail.myfairpoint.net:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) mail.sparkteachered.org:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.sparkteachered.org:587, alwaysSTARTTLS, passwordEncrypted, true

   account5:
     INCOMING: account5, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.hashstats_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 96
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
     gfx.crash-guard.glcontext.appVersion: 45.8.0
     gfx.crash-guard.glcontext.deviceID: 0x0416
     gfx.crash-guard.glcontext.driverVersion: 10.18.10.3574
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 507dbe53-e986-4100-8c65-85725445f82
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"21"},"attachmentCol":{"visible":fals…
     media.gmp.storage.version.observed: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1532088805
     places.history.expiration.transient_current_max_pages: 100274
     plugin.importedState: true
     plugins.update.notifyUser: true
sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Is your keene.edu address the User name for account 5, the one with office365 servers? I realize Keene uses Office365 for their email, but I don't see anywhere on their IT site instructions for setting up POP or IMAP accounts in programs like TB. They do describe how to set up EAS (Exchange ActiveSync, similar to IMAP) access on mobile devices, but POP or IMAP has to be 'turned on' by the mail administrator. So, I suggest you ask them if POP and IMAP access are allowed in TB and what are the correct server settings.

Also, check in Tools/Options/Security/Passwords/Saved passwords to Remove any obsolete entries and perhaps delete the existing ones for the office365 account so you will be prompted to enter the password at the next connection.