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Bookmarks lost

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

shanner
shanner
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My bookmarks have all disappeared and it says one of Firefox's files is in use by another application. I have followed the troubleshooting steps and deleted the places. I have uninstalled and reinstalled firefox. I have tried to restore from backup, both the automatic history and a saved json file and it says it can't process either backup file. What do I do to get my bookmarks back??

My bookmarks have all disappeared and it says one of Firefox's files is in use by another application. I have followed the troubleshooting steps and deleted the places. I have uninstalled and reinstalled firefox. I have tried to restore from backup, both the automatic history and a saved json file and it says it can't process either backup file. What do I do to get my bookmarks back??

All Replies (2)

Roland Tanglao
Roland Tanglao
  • Moderator
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Hi shanner:

It would be super helpful and enable us to fix your problem if you could please:

  1. let us know what exactly the steps you followed (e.g. when you write " I have followed the troubleshooting steps and deleted the places.") are in as much detail as possible
  2. copy and paste the output of the special URL:

about:support as a reply in this thread.

Cheers!

...Roland

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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What security software do you have?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.