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Thunderbird won't start. Get "had a problem and crashed" message. @ mozJSComponentLoader::GetSharedGlobal

  • 5 replies
  • 1 has this problem
  • 13 views
  • Last reply by Wayne Mery

Bordersscotsman
Bordersscotsman
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Got the following crash report:

AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: norbkerr@gmail.com InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.":

["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win-

crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-

0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-

win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-

0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-

locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-

0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-

heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-

ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1

-0.dll","api-ms-win-core-timezone-l1-1-

0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-

file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-

1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms-

win-core-localization-l1-2-0.dll","api-ms-win-crt-

runtime-l1-1-0.dll"],"Microsoft Windows":

["ntdll.dll"],"Mozilla Corporation":

["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap

60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping:

8960:"Gecko_IOThread",7172:"JS

Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0

This report also contains technical information about

the state of the application when it crashed.

Got the following crash report: AvailablePageFile: 3828092928 AvailablePhysicalMemory: 1767526400 AvailableVirtualMemory: 3967053824 BlockedDllList: BreakpadReserveAddress: 47972352 BreakpadReserveSize: 83886080 BuildID: 20190122170039 CPUMicrocodeVersion: 0x1b CrashTime: 1550172420 Email: norbkerr@gmail.com InstallTime: 1549399930 ModuleSignatureInfo: {"Apple Inc.": ["mdnsNSP.dll"],"Microsoft Corporation":["api-ms-win- crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1- 0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms- win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1- 0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt- locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1- 0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt- heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api- ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l2-1 -0.dll","api-ms-win-core-timezone-l1-1- 0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core- file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1- 1.dll","WLIDNSP.DLL","VCRUNTIME140.dll","api-ms- win-core-localization-l1-2-0.dll","api-ms-win-crt- runtime-l1-1-0.dll"],"Microsoft Windows": ["ntdll.dll"],"Mozilla Corporation": ["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","ldap 60.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(globalObj) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 13111 StartupCrash: 1 StartupTime: 1550172418 SystemMemoryUsePercentage: 57 ThreadIdNameMapping: 8960:"Gecko_IOThread",7172:"JS Watchdog",2644:"Link Monitor",8060:"Socket Thread", Throttleable: 1 TotalPageFile: 8321753088 TotalPhysicalMemory: 4161851392 TotalVirtualMemory: 4294836224 URL: UptimeTS: 9.720598019 Vendor: Version: 60.5.0 This report also contains technical information about the state of the application when it crashed.

Modified by Wayne Mery

All Replies (5)

Wayne Mery
Wayne Mery
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Please post your crash ID in text format here in the topic. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Bordersscotsman
Bordersscotsman Question owner
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Crash ID: bp-02c84e0b-22f1-4f57-aaf2-225340190217

Matt
Matt
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I had a bit of a look at the relevant bug. https://bugzilla.mozilla.org/show_bug.cgi?id=1404741

I see lots of discussion about networking and the first DLL in your crash is an APPLE DLL for bonjour which is a networking thing from apple. although it apparently was installed with adobe creative suite and itunes.

There is also discussion about an anti virus called net protector.

SO I suppose a good starting point would be, do you have any of these software products installed?

Bordersscotsman
Bordersscotsman Question owner
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Hi Mark,

Just checked. Bonjour is installed (although I have no recall of ever using it). I cannot find Net Protector in the list of installed programs. Next step to uninstall Bonjour? 

Norb
Wayne Mery
Wayne Mery
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or try reinstalling from https://www.thunderbird.net/en-US/ ?