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How can I stop 'regular' e-mail going into my spam folder?

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Some of my e-mails are going into the spam folder. I check it every night. I click the 'not spam' link, but it happens sometimes to the same organisations. Is there somewhere where I can whitelist the organisations?

Some of my e-mails are going into the spam folder. I check it every night. I click the 'not spam' link, but it happens sometimes to the same organisations. Is there somewhere where I can whitelist the organisations?

Chosen solution

You posted in the Firefox support fora queue. Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail" such as Yahoo!Mail or Gmail. You should seek support from your "web mail" service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird support queue.

https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

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Chosen Solution

You posted in the Firefox support fora queue. Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail" such as Yahoo!Mail or Gmail. You should seek support from your "web mail" service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird support queue.

https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

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Thank you. I use Gmail, and I will contact them.