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Emails do not appear in destination folder after move, or in Sent folder after sending

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by cem1

Lara Pawson
Lara Pawson
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I've just installed Thunderbird 78.4.3 (32-bit) on Windows 10 Pro 2004, build 19041.630. This is the first time I've used Thunderbird. I've transferred my emails from Windows Live Mail 2012 (via .eml and ImportExportTools NG), and I have more than 38,000 emails in my Inbox and more than 33,000 in Sent. I also have a number of local folders.

If I move an email from Inbox to a local folder, it does not appear in the destination folder. However, if I search the destination folder for the email recipient, I find it. And if I then open the email, and mark it as unread, and then click into a different folder and then back into the destination folder, the email appears in the list.

This is not a problem with every email addresses: an @sky.com email behaved properly, but several @gmail.com emails and an @tnt.com email vanished as described.

The same thing happened when I sent an email: it did not appear in Sent until I did the Find-mark unread trick. Oddly, when I tested Thunderbird before I imported emails from Windows Live Mail 2012 .eml files, this didn't happen - the sent email appeared in the Sent folder.

Any ideas gratefully received!

I've just installed Thunderbird 78.4.3 (32-bit) on Windows 10 Pro 2004, build 19041.630. This is the first time I've used Thunderbird. I've transferred my emails from Windows Live Mail 2012 (via .eml and ImportExportTools NG), and I have more than 38,000 emails in my Inbox and more than 33,000 in Sent. I also have a number of local folders. If I move an email from Inbox to a local folder, it does not appear in the destination folder. However, if I search the destination folder for the email recipient, I find it. And if I then open the email, and mark it as unread, and ''then ''click into a different folder and then back into the destination folder, the email appears in the list. This is not a problem with every email addresses: an @sky.com email behaved properly, but several @gmail.com emails and an @tnt.com email vanished as described. The same thing happened when I sent an email: it did not appear in Sent until I did the Find-mark unread trick. Oddly, when I tested Thunderbird ''before'' I imported emails from Windows Live Mail 2012 .eml files, this didn't happen - the sent email appeared in the Sent folder. Any ideas gratefully received!

Chosen solution

I seem to have found the solution: I needed to delete the .msf file for each folder in Local Folders. I found this out via https://www.mboxtooutlook.org/blog/thunderbird-inbox-missing-emails.html

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All Replies (4)

Lara Pawson
Lara Pawson Question owner
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PS I've tried repairing the mailboxes - no effect

Lara Pawson
Lara Pawson Question owner
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PS Last night I marked all the emails in the inbox as read and now they are all "invisible". In the bottom right hand corner, it still says I have x thousand emails, but none of them are actually visible!

Lara Pawson
Lara Pawson Question owner
more options

Chosen Solution

I seem to have found the solution: I needed to delete the .msf file for each folder in Local Folders. I found this out via https://www.mboxtooutlook.org/blog/thunderbird-inbox-missing-emails.html

cem1
cem1
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Here seems to be no help. Or could you get a grip of somebody from the company? I am trapped here with a similar question like you :(