Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help with Error Message

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Richard Ivanhoe
Richard Ivanhoe
more options

I cannot login to Yahoo mail on Firefox. I get this message: 

         An error occurred while processing your request.

         Reference #97.b77a4217.1617032828.126c598b

This might be a problem with Yahoo, but I am able to login on other browsers.

Any ideas?

I cannot login to Yahoo mail on Firefox. I get this message: An error occurred while processing your request. Reference #97.b77a4217.1617032828.126c598b This might be a problem with Yahoo, but I am able to login on other browsers. Any ideas?

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}