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mozilla crashes

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  • Last reply by FredMcD

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my Firefox Mozilla account keeps crashing despite having the latest version and causing real inconveniences bp-e136a61b-8be7-4c3d-be59-c9af80210608 6/8/2021, 4:42 PM View bp-31b497e9-fafd-4ca1-b272-ce59b0210608 6/8/2021, 4:42 PM View bp-20fc4099-58e4-4638-8356-9b3850210608 6/8/2021, 4:42 PM View bp-e0b7153d-f06f-4957-85f4-6b53b0210608 6/8/2021, 4:42 PM View bp-7a057bb6-36bd-4f01-9005-196ab0210608 6/8/2021, 4:42 PM View bp-e8688481-01d2-4551-8790-f6a150210608 6/8/2021, 4:42 PM View

my Firefox Mozilla account keeps crashing despite having the latest version and causing real inconveniences bp-e136a61b-8be7-4c3d-be59-c9af80210608 6/8/2021, 4:42 PM View bp-31b497e9-fafd-4ca1-b272-ce59b0210608 6/8/2021, 4:42 PM View bp-20fc4099-58e4-4638-8356-9b3850210608 6/8/2021, 4:42 PM View bp-e0b7153d-f06f-4957-85f4-6b53b0210608 6/8/2021, 4:42 PM View bp-7a057bb6-36bd-4f01-9005-196ab0210608 6/8/2021, 4:42 PM View bp-e8688481-01d2-4551-8790-f6a150210608 6/8/2021, 4:42 PM View

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bp-e136a61b-8be7-4c3d-be59-c9af80210608 bp-31b497e9-fafd-4ca1-b272-ce59b0210608 bp-20fc4099-58e4-4638-8356-9b3850210608

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}