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Sage 50 issue with TB 64 bit mapi compliant client

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

jeanettemaliniak1378
jeanettemaliniak1378
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I've been using TB with Sage 50 for almost a year. All of a sudden it is not working "Your MAPI Compliant, default email application could not be started or found...." I've followed all instructions from Sage 50 Knowledgebase without success. Sage does state the Outlook must be 32 bit. I am running Thunderbird 91.0.3 64 bit on one system and 78 64 bit on another. Both having the same issue. Wondering if I should try to uninstall 64bit and move to 32bit. Is it as easy as uninstall and reinstall??? Would love to know if anyone has same integration issue with Sage and they resolved it. Would appreciate some guidance regarding issues/methods to move from 64 bit to 32 bit. Thanks in advance Jeanette

I've been using TB with Sage 50 for almost a year. All of a sudden it is not working "Your MAPI Compliant, default email application could not be started or found...." I've followed all instructions from Sage 50 Knowledgebase without success. Sage does state the Outlook must be 32 bit. I am running Thunderbird 91.0.3 64 bit on one system and 78 64 bit on another. Both having the same issue. Wondering if I should try to uninstall 64bit and move to 32bit. Is it as easy as uninstall and reinstall??? Would love to know if anyone has same integration issue with Sage and they resolved it. Would appreciate some guidance regarding issues/methods to move from 64 bit to 32 bit. Thanks in advance Jeanette

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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If Sage is 32 bit, TB must be 32 bit. Follow the instructions here to install TB 32 bit:

https://support.mozilla.org/en-US/questions/1348148

Download 91 from here: https://www.thunderbird.net/en-US/thunderbird/all/

The installer for 78 is cited in the first link.