Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird crashes when opening certain mail messages, versions 68.10.0 (64-bit) and 91.1.1

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by christ1

rafael.hernandez.fuentes
rafael.hernandez.fuentes
more options

Dear support: My O.S. is Ubuntu 16.04 MATE. Since an upgrade last week thunderbird crashes as soon as I open it. After some days fighting with it I've discovered a possible cause: It happens when I try to display a message with certain characteristic, I suspect it has something to do with unicode special characters. When such a mail is displayed, TB child process dies causing then mail program to crush as well. The versions of TB I've tried are 68.10.0 (64-bit) and 91.1.1

Today I tried to send an e-mail using my signature and the problem manifested again. As soon as I disablepears my signature the problem disappears. This is the signature I was using: <style> 

   #firma *	{ color: navy; font-size: 10pt; font-family:"Arial","sans-serif"; }
   #firma p	{	margin:0px;  }
   #firma span.nombre { font-weight: bold }
   #firma span.puesto { font-style: italic }
   #firma span.y { display: inline-block; background-color: yellow; width: 7px; height: 15px; }
   #firma span.b { display: inline-block; background-color: #000080; width: 21px; height: 15px; }
   #firma span.logo { font-size: 11pt; font-weight: bold; color: #000080; letter-spacing: 1pt; margin-left: 5px;}
   #firma div.address p span { font-size: 9pt; color: #787777; }
   #firma span.var { display: inline-block; text-align: center; width: 13px; margin-right: 5px }

</style>

Rafael Hernández

Technical Consultant

___________________________________________________________

C/ Andrés Segovia, 7. Edificio Coronado L9.

xxxxx Las Rozas de Madrid - SPAIN

☏: +xx xxx xxx xxx

📱: +xx xxx xxx xxx

🖷: +xx xxx xxx xxx

 

🌐<a href="http://www.optomation.es">www.optomation.es</a>


Thank you for your time and effort, Rafael Hernandez


edited phone numbers from public and search/spam bots view.

Dear support: My O.S. is Ubuntu 16.04 MATE. Since an upgrade last week thunderbird crashes as soon as I open it. After some days fighting with it I've discovered a possible cause: It happens when I try to display a message with certain characteristic, I suspect it has something to do with unicode special characters. When such a mail is displayed, TB child process dies causing then mail program to crush as well. The versions of TB I've tried are 68.10.0 (64-bit) and 91.1.1 Today I tried to send an e-mail using my signature and the problem manifested again. As soon as I disablepears my signature the problem disappears. This is the signature I was using: <style> #firma * { color: navy; font-size: 10pt; font-family:"Arial","sans-serif"; } #firma p { margin:0px; } #firma span.nombre { font-weight: bold } #firma span.puesto { font-style: italic } #firma span.y { display: inline-block; background-color: yellow; width: 7px; height: 15px; } #firma span.b { display: inline-block; background-color: #000080; width: 21px; height: 15px; } #firma span.logo { font-size: 11pt; font-weight: bold; color: #000080; letter-spacing: 1pt; margin-left: 5px;} #firma div.address p span { font-size: 9pt; color: #787777; } #firma span.var { display: inline-block; text-align: center; width: 13px; margin-right: 5px } </style> <div id="firma"> <p><span class="nombre">Rafael Hern&aacute;ndez</span></p> <p><span class="puesto">Technical Consultant</span></p> <p><span>___________________________________________________________</span></p> <p><span class="y"></span><span class="b"></span><span class="logo">OPTOMATION SYSTEMS</span></p> <div class="address"> <p><span>C/ Andrés Segovia, 7. Edificio Coronado L9.</span></p> <p><span>xxxxx Las Rozas de Madrid - SPAIN</span></p> </div> <p><span class="var">&#x260f;</span><span>: +xx xxx xxx xxx</span></p> <p><span class="var">&#x1f4f1;</span><span>: +xx xxx xxx xxx</span></p> <p><span class="var">&#x1f5b7;</span><span>: +xx xxx xxx xxx</span></p> <p><span class="var">&nbsp;</span></p> <p><span class="var">&#x1f310;</span><span><a href="http://www.optomation.es">www.optomation.es</a></span></p> </div> Thank you for your time and effort, Rafael Hernandez edited phone numbers from public and search/spam bots view.

Modified by James

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Are you using the vanilla version of Thunderbird from https://www.thunderbird.net/ or the one provided by your distribution? In the latter case you should ask in a support forum for your distribution.

rafael.hernandez.fuentes
rafael.hernandez.fuentes Question owner
more options

Thanks for your replay, christ1.

Version 68 is the one provided by the Ubuntu distro. Version 91 has been directly downloaded from https://www.thunderbird.net/; so I am using both with the same result.

christ1
christ1
  • Top 25 Contributor
more options

Do you have a crash ID? https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports