Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to download anything using Firefox desktop browser unless in Troubleshooting Mode

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

mcgillcorey92
mcgillcorey92
more options

Unless using Troubleshooting Mode whenever I try and download anything using Firefox either nothing happens or a new tab opens and closes without a download ever starting.

Even if all add ons are turned off the only way to download anything is through Troubleshooting mode.

Have also completed all the steps on this article - https://support.mozilla.org/en-US/kb/cant-download-or-save-files

Currently using version 93.0

Unless using Troubleshooting Mode whenever I try and download anything using Firefox either nothing happens or a new tab opens and closes without a download ever starting. Even if all add ons are turned off the only way to download anything is through Troubleshooting mode. Have also completed all the steps on this article - https://support.mozilla.org/en-US/kb/cant-download-or-save-files Currently using version 93.0

All Replies (1)

FredMcD
FredMcD
more options

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.