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Cannot Read Email Problem

  • 5 replies
  • 2 have this problem
  • 13 views
  • Last reply by FredMcD

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When I click on an email in Outlook.live.com, the email shows me an error message that says "Your message cannot be displayed right now..."

My internet connection is fine. And I can read my email using Chrome and Edge, just not in Firefox. I am using Firefox version 94 with Windows 10. This problem just started today, and I haven't added any plugins.

How do I fix this?

When I click on an email in Outlook.live.com, the email shows me an error message that says "Your message cannot be displayed right now..." My internet connection is fine. And I can read my email using Chrome and Edge, just not in Firefox. I am using Firefox version 94 with Windows 10. This problem just started today, and I haven't added any plugins. How do I fix this?
Attached screenshots

All Replies (5)

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Thank You,

Clearing cookies and cache fixed the problem.

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

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The problem is back again today. I have several different emails, both hotmail.com and msn.com, and they are both being affected.

Same problem again today. Cannot read the email. When I try to delete email, it says operation cannot be completed. And on some email addresses I cannot scroll or search past a couple of days worth of emails.

All email addresses work fine with Edge and Chrome, but not on Firefox.

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